Conflict Management

About the course

This course will equip you to manage conflicts within your workplace and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical. You’ll master the skills needed to assess, scope, and diagnose issues from all sides, understand different personal styles, and implement a proven problem-solving approach to find workable resolutions that strengthen relationships and results

Quotes

Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude. —William James

“We don’t get harmony when everybody sings the same note. Only notes that are different can harmonize. The same is true with people.”― Steve Goodier

“The Law of win/win says: Let’s not do it your way or my way; let’s do it the best way.” —Greg Anderson

“10% of conflicts are due to difference in opinion. 90% are due to wrong tone of voice.” Unknown

Main Features